Need help with your account?

No. Deleting the app does not automatically cancel your subscription.

Removing the app only deletes all data from your device. Subscription changes — including cancellations — must be completed by logging into your account from a web browser.

If you delete the app before managing your subscription, "failed" payments may still be processed as scheduled attempts. 

No. Deleting the app does not cancel your subscription.

Deleting the app permanently removes your account data from our system. Once that data is deleted, we’re often no longer able to locate your account, view billing details, or assist with failed payment or subscription issues.

If the app is deleted and you no longer have access to your account, it can make it nearly impossible for us to help resolve billing or access questions.

For this reason, we strongly recommend managing your subscription from your account settings in a web browser before deleting the app. 

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Yes. You can cancel your subscription from your account settings in a web browser.

Please note that cancellations must be completed at least 24 hours before your renewal date, since payment processing begins ahead of schedule.

If you purchased a one-time program, you may not have an active subscription. One-time purchases do not include recurring billing.

Make sure you’re logged into the same email address that was used to make your purchase. Subscription and billing details are tied to the original purchase email.

A failed payment does not mean your subscription has been canceled.

When a payment fails, access to the app may be temporarily paused, but the subscription itself remains active. Kajabi will continue attempting to process the payment unless you take action.

At this point, you have two options:

• If you’d like to continue your subscription: 

  Log in to your account from a web browser and update your billing details so the payment can be successfully processed.

• If you no longer wish to continue: 

  Log in to your account from a web browser and cancel your subscription to stop further payment attempts.

Until one of these steps is completed, the system will continue trying to collect payment, even if access is temporarily unavailable.